This article is in response to a call received this morning from a woman who was completely desperate after a botched spring cleaning. This client has no experience with housekeeping. So she hires a cleaning company to ensure the job is done properly. However, the man providing the estimate seems knowledgeable, so she doesn't specify everything he believes a spring cleaning entails. The result is a dissatisfied client and uncorrected non-conformities.
First check the competence
It is a shame to say that the field of housekeeping only includes 10% of trained employees! Indeed, employees enter the profession without having received any real training, other than that learned as teenagers by their parents. On the other hand, doing housekeeping professionally is much more than cleaning according to what one learned when they were younger.
A real housekeeping training will include several topics such as:
The pH scale and its usefulness Hygiene and the barrier gestures to avoid contaminating yourself or others;
- The right ways to avoid problems with health and safety will be an integral part of the training;
- We will learn to organize our work in an efficient and orderly manner;
- A presentation of the products, their function and usefulness will be explained to us;
- We will master thepH scale and we will be able to use it wisely;
- We will understand how well dilute the products to be effective, but also to avoid damaging surfaces;
- The training will include a part of practice under the eye of an expert who will be able to correct our non-conformities
- We will handle the equipment until the technique is integrated.
- And we will even have a training book illustrated and written in such a way as to remind us of the know-how if necessary. And we will receive a training certificate signed by the trainer, himself recognized as an expert.
An expertise can be verified in several ways
The estimator should be able to explain all the steps that will need to be completed, the names of the products and equipment should be part of his explanation. During the site visit, the estimator will take notes to make sure to take all my needs and requests into his estimate. And of course, he will be able to give me a written estimate including all work to be carried out with a satisfaction guarantee.
His expertise can be seen on his website, its business card. Indeed, one will be able to read texts demonstrating his knowledge. His professionalism will also be eloquent. And besides, the visual of its documentation will be done professionally. The website could have been easily found in search engines.
It should not be a problem to receive references from other established clients..A job well done is easy to verify with references from existing clients. Housekeeping is a service provided in buildings. And the company I want to hire will have a liability insurance and his business will be registered or incorporated in the Quebec business register.
Work quality control service
The company is responsible for ensuring that the work has been done properly and will verify your satisfaction level. This will allow it to continually improve its services. For all sorts of reasons, employees may not provide the desired quality. However, it is up to the contractor to verify and correct any non-conformities to your complete satisfaction. Moreover, a good contractor will insist on coming to check the work himself rather thanhave a customer who remains dissatisfied. Verification can be done in different ways:
- Quality control in the workplace This is the most effective verification. The quality controller will verify that all the work listed in the estimate has been completed correctly. If not, they will have the work corrected themselves and their employees. You won't have to "fight" with them to get satisfaction. On-site quality control isn't necessarily done systematically for all clients. But it should be done randomly at least.
- At the very least, a courtesy call may be made to you by customer service.
- At the end of the correction work, your satisfaction will be checked again.
Good quality control is done positively. That is to say, this should not be used to slap employees on the wrist. But rather to serve as leverage to reinforce training points that have not been properly assimilated. Indeed, a good quality controller should use non-conformities to provide additional training on correcting them. By explaining the method, the products and equipment to use, and the steps that must be followed to do a good job.
After-sales service
After-sales service can include several steps, just as important as the estimate, the work carried out and the quality control. invoicing reflecting the work carried out and agreed should be clearly written. It should not include any difference in price or work, unless you have given your consent in writing. I strongly suggest that at all official stages, the documentation be written (details of the estimate, references, liability insurance, invoice and receipt). And even if you make a complaint of dissatisfaction, send it in writing to the contractor.
In conclusion, there are excellent cleaning companies in Quebec. Have yours done spring cleaning or other work by a company that offers ongoing training to its employees. And that has quality control over its services. Choose one that will be able to detail its quote. And finally, one that will also be able to build your confidence with its expertise.
Words fly away and writings remain...!
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