The housekeeping team manager is the primary guardian of quality. They see what the client sees, act as a liaison between management and the front lines, and set the tone for their team. This housekeeping supervisor training provides them with practical tools to effectively fulfill this role on a daily basis.
Who is this training for?
- Housekeeping Team Managers
- Housekeeping Team Leaders and Supervisors
- Quality control coordinators
- Hygiene and sanitation managers
- Anyone who supervises maintenance staff or assesses the quality of their work
Goals
At the end of the training, participants will be able to:
- Clearly define the roles and responsibilities of each member of the management team
- Communicate clear instructions, respectfully and without judgment.
- Organizing the work: work routes, inventory management, maintenance area, and employee training
- Implement fair and consistent quality control, and provide effective feedback
- Managing difficult situations with an employee, a client, or a conflict within the team
Content of the housekeeping supervisor training
Module 1. The role of the manager
- Objectives and challenges of the role
- Differences and complementarity between team leader and supervisor
- What each role needs to master
Module 2. Communicating effectively and respectfully
- Really listen
- Speaking with facts
- Check comprehension
- Communicating without judgment
- Formulate a clear request
- Exercises in pairs
Module 3. Organizing the work
- Work routes and road map
- Inventory management
- Maintenance room and WHMIS rules
- Employee training and skills registry
- Workshop on your own business
Module 4. Quality Control and Feedback
- Quality culture and quality cycle
- Risk areas
- Graded inspection checklist
- UV marker demonstration and customer survey
- Communicate the results to the employee
- Practical exercises on four types of buildings
Module 5. Managing Difficult Situations
Three typical situations to practice our reflexes: an employee who doesn't follow instructions, a complaining customer, and a conflict between employees. For each, we look at the steps to take, what to say, and what to avoid.
Module 6. Quiz and additional documentation
Format
A one-day, highly practical classroom training course: role-playing scenarios, pair exercises, and discussions among managers. Also available as a private group course at your premises.
Included
- Illustrated training book, notebook and pencil
- CF Sanitation Tools: inspection checklist, skills register, work route template and feedback tracking sheet
- Training certificate
- Snacks
