Hotel, residential, Airbnb and rental chalet maintenance
Hotel, residential, and short-term rental cleaning is a high-end service: guests expect impeccable quality and notice even the smallest trace left by a previous occupant. This one-day training course equips staff to deliver consistent, meticulous, and repeatable service—the kind of cleanliness that builds customer loyalty and generates positive reviews.
Who is this training for?
- Residential housekeeping staff
- Hotel room attendants
- Airbnb and short-term rental property hosts and managers
- Chalet and tourist accommodation maintenance teams
- Property managers and owners who wish to train their team
Training objective
Enabling staff to provide a cleaning service that meets the high expectations of a luxury clientele, while respecting the premises and property, ensuring consistent quality from one visit to the next, and preventing workplace accidents.
What you will learn
- Adopting impeccable professional ethics in private spaces: announcing your presence, protecting floors and furniture, respecting the decor and maintaining a proper relational distance with the client.
- Understand the expectations specific to each context (residence, hotel room, Airbnb rental, chalet) and identify priority areas and points of failure that determine customer satisfaction.
- Apply basic health and safety precautions: hand washing and protection of the body, hands and feet.
- Organize the work according to an efficient and reproducible sequence — from cleanest to dirtiest, from top to bottom — for a consistent result with each service.
- Clean room by room according to hotel standards: bedroom, bathroom, kitchen, living room, stairs and entrances, exterior and patio door.
- Make a bed "like in a hotel" and create a neat, warm and welcoming atmosphere.
- Master the color code of microfiber cloths and the pre-soaking method to avoid cross-contamination, and fold bedding and clothes methodically.
The day's plan
- Purpose and objectives of the training
- Ethics and quality of service in private spaces
- Specifics of residential, hotel and Airbnb rentals
- Basic precautions and health and safety
- Maintenance materials, products and equipment
- Work organization and sequence
- Room-by-room methods (bedroom, bathroom, kitchen, living room, entrance and stairs, exterior)
- Make a bed like in a hotel and create the atmosphere
- Color coding, pre-soaking method, and folding techniques
- Practical application
Included with the training
- Illustrated training manual summarizing the techniques
- Individual training certificate
- Practical component integrated into the day
