Why, when and how to carry out quality control of housekeeping?
Is it really necessary to regularly monitor the quality of housekeeping? Can't it embarrass employees? Isn't it redundant to conduct this type of monitoring? In this article, we'll answer the questions why, when, and how to monitor the quality of housekeeping in your buildings.
Why carry out a quality control check on the housekeeping of your buildings?
Your employees need to know if their work is well done and to your liking:
- Since they clean the same spaces every day, employees end up not "seeing" their non-conformities, so you serve as their second set of eyes;
- You can show them your appreciation for their work by giving them a rating;
- But above all, it could demonstrate what should be part of future training.
- If the grade is very low, it can support your claims when it comes to disciplinary proceedings. You can even support your supervision form with explicit photos and a work appreciation note.
Furthermore, hygiene non-compliances can cause flu epidemics, gastroenteritis, and other inconveniences for all building customers. It is therefore the building manager's responsibility to ensure that their buildings are safely and hygienically maintained.
When to do quality control?
Don't disclose when you will inspect the premises. It should be random so that the quality is good at all times, not just on the day of the inspection.
It depends on your budget for quality control. If you have someone who can do this job regularly, you could monitor all floors weekly. If you manage multiple buildings, you could divide the number of housekeeping quality checks over a month.
Below a certain quality percentage, it is necessary to follow up closely with the employees concerned. You should allow time for coaching privately to these employees to enable them to do their jobs better. This could be done in addition to their basic training.
How to carry out quality control of housekeeping work?
- On a quality control form establishing all the work to be done in a week as well as periodic work;
- Give a rating: compliant, non-compliant, and what could be improved. This helps you judge the severity of the non-compliance.
- Your form should include a fair work assessment score, i.e., taking into account the points accumulated;
- You could also add your comments including encouragement, improvements compared to your last supervision;
- Give the quality control result to the employee respectfully, using only the facts. Do not use unnecessary judgments that would only block the conversation with the latter. It is also important to communicate your expectations clearly to him; This article about communication barriers might be useful to you.
- You could give a copy of the report to the employee so that he or she remembers what he or she needs to correct;
- Supervision should be fair to all employees. Don't be harsher or more sympathetic with certain employees, be consistent. quality control and employee management training could help you.
Do your employees have everything they need to do a good job?
Indeed, it is necessary to ask questions when the quality of the work is not or is not very satisfactory.
- Do you have the good products, accessories, washing equipment what is needed? Are they effective?
- Are the washing products used correctly and to the good dosage?
- Do your employees have work roads balanced? … Do they have a working route?
- Finally, did they receive a solid training in housekeeping?
- Do employees use the good working methods?
- Is there a good working atmosphere between employees and the housekeeping manager?
Very often I notice that many answers to these questions have been answered in the negative. CF Salubrité offers this kind devaluationWe evaluate all these points and provide you with an evaluation report with recommendations for improving your housekeeping service. Many people think that housekeeping is easy because we've been doing it in our homes since we were young. But think again, commercial and industrial housekeeping has nothing to do with cleaning your home.
