Quality control in housekeeping

Quality control is a snapshot taken at a specific time, based on facts—never on impressions or personal feelings toward an employee. This one-day training provides managers and team leaders with a common foundation, fair and objective assessment tools, and a method for implementing a genuine culture of quality. In the afternoon, it addresses the crux of the matter: communicating with employees clearly, empathetically, and effectively.

Who is this training for?

• Hygiene and sanitation team managers
• Team leaders and supervisors
• Quality control managers
• Anyone called upon to assess the quality of work and to supervise a maintenance team

Training objectives

• Having a common understanding of the concept of quality control
• To establish fair and equitable means of control
• Establish a basic assessment form and a criteria guide
• To equip oneself with a means of communication that is egalitarian, empathetic and above all effective

What you will learn

• To establish a sustainable quality culture, with the support of management and a clear action plan, known and understood by the team.
• Structure quality control according to a rigorous cycle — plan, implement, evaluate, act — distinguishing between expected, desired, delivered and perceived quality.
• Building fair, truthful and indisputable assessment tools: assessment form, criteria guide and quality manual.
• Conduct constant but unpredictable checks (never the same day or at the same time), taking into account the classification of risk areas.
• Apply three complementary control methods: visual and noted inspection, fluorescent light (to check mechanical action) and customer surveys.
• You rely on solid reference documentation: housekeeping quotes, roadmaps and schedules for major works.
• Communicating effectively with your employees: listen with empathy, distinguish the facts, express feelings and needs, and formulate clear and negotiable requests.

The training program

Morning — Quality control

1. Expectations, objectives and basic principles
2. Establishing a culture of quality
3. The quality cycle: plan, implement, evaluate, act
4. Fair, truthful and objective checks
5. The three control methods and the classification of risk zones
6. Reference documentation: quotes, roadmaps and large-scale projects
7. Implementation of quality control

Afternoon — Managing employees through communication

1. The art of communication: facts, listening, and empathy
2. Feelings, needs, and the formulation of clear requests
3. Practical exercises and role-playing scenarios

Included with the training

• Illustrated Training Manual
• Evaluation form and criteria guide
• Reference models: housekeeping quote and work route per employee
• Individual training certificate
• Snacks (coffee, tea)

Format

One-day in-person training in a training room, in a group format that promotes exchanges between managers.

Private group package available, directly within the company.