{"id":4414,"date":"2017-08-21T14:04:11","date_gmt":"2017-08-21T18:04:11","guid":{"rendered":"https:\/\/cfsalubrite.com\/?p=4414"},"modified":"2024-01-13T23:23:52","modified_gmt":"2024-01-14T04:23:52","slug":"quality-control","status":"publish","type":"post","link":"https:\/\/cfsalubrite.com\/en\/controle-qualite\/","title":{"rendered":"Why, when and how to carry out quality control of housekeeping?"},"content":{"rendered":"<p>Is it really necessary to regularly monitor the quality of housekeeping? Can&#039;t it embarrass employees? Isn&#039;t it redundant to conduct this type of monitoring? In this article, we&#039;ll answer the questions why, when, and how to monitor the quality of housekeeping in your buildings.<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #003366;\">Why carry out a quality control check on the housekeeping of your buildings?<\/span><\/h2>\n<p>Your employees need to know if their work is well done and to your liking:<\/p>\n<ul>\n<li>Since they clean the same spaces every day, employees end up not &quot;seeing&quot; their non-conformities, so you serve as their second set of eyes;<\/li>\n<li>You can show them your appreciation for their work by giving them a rating;<\/li>\n<li>But above all, it could demonstrate what should be part of future training.<\/li>\n<li>If the grade is very low, it can support your claims when it comes to disciplinary proceedings. You can even support your supervision form with explicit photos and a work appreciation note.<\/li>\n<\/ul>\n<p>Furthermore, hygiene non-compliances can cause flu epidemics, gastroenteritis, and other inconveniences for all building customers. It is therefore the building manager&#039;s responsibility to ensure that their buildings are safely and hygienically maintained.<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #003366;\">When to do quality control?<\/span><\/h2>\n<p>Don&#039;t disclose when you will inspect the premises. It should be random so that the quality is good at all times, not just on the day of the inspection.<\/p>\n<p>It depends on your budget for quality control. If you have someone who can do this job regularly, you could monitor all floors weekly. If you manage multiple buildings, you could divide the number of housekeeping quality checks over a month.<\/p>\n<p>Below a certain quality percentage, it is necessary to follow up closely with the employees concerned. You should allow time for <em>coaching<\/em> privately to these employees to enable them to do their jobs better. This could be done in addition to their basic training.<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #003366;\">How to carry out quality control of housekeeping work?<\/span><\/h2>\n<ul>\n<li>On a quality control form establishing all the work to be done in a week as well as periodic work;<\/li>\n<li>Give a rating: compliant, non-compliant, and what could be improved. This helps you judge the severity of the non-compliance.<\/li>\n<li>Your form should include a fair work assessment score, i.e., taking into account the points accumulated;<\/li>\n<li>You could also add your comments including encouragement, improvements compared to your last supervision;<\/li>\n<li>Give the quality control result to the employee respectfully, using only the <strong>facts<\/strong>. Do not use <strong>unnecessary judgments that would only block the conversation with the latter<\/strong>. It is also important to communicate your expectations clearly to him; This article about <strong><a href=\"https:\/\/cfsalubrite.com\/en\/barriers-to-communication\/\">communication barriers<\/a><\/strong> might be useful to you.<\/li>\n<li>You could give a copy of the report to the employee so that he or she remembers what he or she needs to correct;<\/li>\n<li>Supervision should be <strong>fair to all employees<\/strong>. Don&#039;t be harsher or more sympathetic with certain employees, be consistent. <a href=\"https:\/\/cfsalubrite.com\/en\/cfs-training\/quality-control-and-employee-management\/\"><em><strong>quality control and employee management training<\/strong><\/em><\/a> could help you.<\/li>\n<\/ul>\n<h2><span style=\"color: #003366;\">Do your employees have everything they need to do a good job?<\/span><\/h2>\n<p>Indeed, it is necessary to ask questions when the quality of the work is not or is not very satisfactory.<\/p>\n<ul>\n<li>Do you have the <a href=\"https:\/\/cfsalubrite.com\/en\/clean-effectively-at-a-low-price\/\"><span style=\"color: #003366;\"><strong>good products, accessories, washing equipment<\/strong><\/span> what is needed? Are they <span style=\"color: #003366;\"><strong>effective<\/strong><\/span><\/a>?<\/li>\n<li>Are the washing products <strong><span style=\"color: #003366;\">used correctly<\/span><\/strong> and to the <a href=\"https:\/\/cfsalubrite.com\/en\/how-to-dilute-washing-products\/\"><strong><span style=\"color: #003366;\">good dosage<\/span><\/strong><\/a>?<\/li>\n<li>Do your employees have <strong><span style=\"color: #003366;\"><a href=\"https:\/\/cfsalubrite.com\/en\/example-of-a-housekeeping-work-route\/\">work roads<\/a> balanced<\/span><\/strong>? \u2026 Do they have a working route?<\/li>\n<li>Finally, did they receive a <a href=\"https:\/\/cfsalubrite.com\/en\/cfs-training\/housekeeping-training\/\"><span style=\"color: #003366;\"><strong>solid training in housekeeping<\/strong><\/span><\/a>?<\/li>\n<li>Do employees use the <a href=\"https:\/\/cfsalubrite.com\/en\/pre-soaking-method-or-spray-bottle\/\"><span style=\"color: #003366;\"><strong>good working methods<\/strong><\/span><\/a>?<\/li>\n<li>Is there a <span style=\"color: #003366;\"><strong>good working atmosphere<\/strong> <\/span>between employees and the housekeeping manager?<\/li>\n<\/ul>\n<p>Very often I notice that many answers to these questions have been answered in the negative. <span style=\"color: #003366;\"><strong>CF Salubrit\u00e9 offers this kind <a href=\"https:\/\/cfsalubrite.com\/en\/get-your-employees-to-do-better\/\">devaluation<\/a><\/strong><\/span>We evaluate all these points and provide you with an evaluation report with recommendations for improving your housekeeping service. Many people think that housekeeping is easy because we&#039;ve been doing it in our homes since we were young. But think again, commercial and industrial housekeeping has nothing to do with cleaning your home.<\/p>\n<h3>Articles on the same or related topic<\/h3>\n<ul>\n<li><a href=\"https:\/\/cfsalubrite.com\/en\/how-to-check-that-the-quality-of-the-work-improves\/\">How to check the quality of the work<\/a><\/li>\n<li><a href=\"https:\/\/cfsalubrite.com\/en\/the-5-keys-to-really-improving-the-quality-of-housekeeping\/\">The 5 keys to truly improving the quality of housekeeping<\/a><\/li>\n<li><a href=\"https:\/\/cfsalubrite.com\/en\/reintroduce-a-culture-of-cleanliness-and-tidiness\/\">Reintroduce a culture of cleanliness and tidiness<\/a><\/li>\n<li><a href=\"https:\/\/cfsalubrite.com\/en\/prevent-infections-through-surveillance\/\">Preventing infections through surveillance<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Est-ce vraiment utile de faire la supervision de la qualit\u00e9 d&rsquo;entretien m\u00e9nager r\u00e9guli\u00e8rement? Cela ne peut pas embarrasser les employ\u00e9s? N&rsquo;est-ce pas redondant de faire ce type de contr\u00f4le? Nous&#8230;<\/p>","protected":false},"author":1,"featured_media":21252,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"categories":[3156,65,550,5196],"tags":[1345,2115,2107,1680,2117,1678,1679,2116],"class_list":["post-4414","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cf-salubrite","category-gestionnaire-dedifices","category-organisation-des-travaux","category-qualite-des-travaux","tag-entretien-menager","tag-formulaire-de-supervision","tag-non-conformites-dhygiene","tag-note-dappreciation-du-travail","tag-qualite-dentretien-menager","tag-qualite-du-travail","tag-supervision-de-la-qualite","tag-supervision-de-la-qualite-du-travail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comment faire le contr\u00f4le qualit\u00e9 de lentretien m\u00e9nager?<\/title>\n<meta name=\"description\" content=\"Pourquoi doit on effecturer r\u00e9guli\u00e8rement la supervision de la qualit\u00e9 d&#039;entretien m\u00e9nager? 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