{"id":4168,"date":"2018-02-20T13:24:13","date_gmt":"2018-02-20T17:24:13","guid":{"rendered":"https:\/\/cfsalubrite.com\/?page_id=4168"},"modified":"2026-10-05T23:15:34","modified_gmt":"2026-10-06T03:15:34","slug":"optimize-your-role-as-a-housekeeping-manager","status":"publish","type":"page","link":"https:\/\/cfsalubrite.com\/en\/formations-cfs\/optimiser-son-role-de-gestionnaire-entretien-menager\/","title":{"rendered":"Optimizing your role as a housekeeping manager"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-8 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p dir=\"ltr\">The housekeeping team manager is the primary guardian of quality. They see what the client sees, act as a liaison between management and the front lines, and set the tone for their team. This housekeeping supervisor training provides them with practical tools to effectively fulfill this role on a daily basis.<\/p>\n<h3 dir=\"ltr\">Who is this training for?<\/h3>\n<ul dir=\"ltr\">\n<li>Housekeeping Team Managers<\/li>\n<li>Housekeeping Team Leaders and Supervisors<\/li>\n<li>Quality control coordinators<\/li>\n<li>Hygiene and sanitation managers<\/li>\n<li>Anyone who supervises maintenance staff or assesses the quality of their work<\/li>\n<\/ul>\n<h3 dir=\"ltr\">Goals<\/h3>\n<p dir=\"ltr\">At the end of the training, participants will be able to:<\/p>\n<ul dir=\"ltr\">\n<li>Clearly define the roles and responsibilities of each member of the management team<\/li>\n<li>Communicate clear instructions, respectfully and without judgment.<\/li>\n<li>Organizing the work: work routes, inventory management, maintenance area, and employee training<\/li>\n<li>Implement fair and consistent quality control, and provide effective feedback<\/li>\n<li>Managing difficult situations with an employee, a client, or a conflict within the team<\/li>\n<\/ul>\n<h3 dir=\"ltr\">Content of the housekeeping supervisor training<\/h3>\n<p dir=\"ltr\"><strong>Module 1. The role of the manager<\/strong><\/p>\n<ul dir=\"ltr\">\n<li>Objectives and challenges of the role<\/li>\n<li>Differences and complementarity between team leader and supervisor<\/li>\n<li>What each role needs to master<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong>Module 2. Communicating effectively and respectfully<\/strong><\/p>\n<ul dir=\"ltr\">\n<li>Really listen<\/li>\n<li>Speaking with facts<\/li>\n<li>Check comprehension<\/li>\n<li>Communicating without judgment<\/li>\n<li>Formulate a clear request<\/li>\n<li>Exercises in pairs<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong>Module 3. Organizing the work<\/strong><\/p>\n<ul dir=\"ltr\">\n<li>Work routes and road map<\/li>\n<li>Inventory management<\/li>\n<li>Maintenance room and WHMIS rules<\/li>\n<li>Employee training and skills registry<\/li>\n<li>Workshop on your own business<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong>Module 4. Quality Control and Feedback<\/strong><\/p>\n<ul dir=\"ltr\">\n<li>Quality culture and quality cycle<\/li>\n<li>Risk areas<\/li>\n<li>Graded inspection checklist<\/li>\n<li>UV marker demonstration and customer survey<\/li>\n<li>Communicate the results to the employee<\/li>\n<li>Practical exercises on four types of buildings<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong>Module 5. Managing Difficult Situations<\/strong><br \/>\nThree typical situations to practice our reflexes: an employee who doesn&#039;t follow instructions, a complaining customer, and a conflict between employees. For each, we look at the steps to take, what to say, and what to avoid.<\/p>\n<p dir=\"ltr\"><strong>Module 6. Quiz and additional documentation<\/strong><\/p>\n<h3 dir=\"ltr\">Format<\/h3>\n<p dir=\"ltr\">A one-day, highly practical classroom training course: role-playing scenarios, pair exercises, and discussions among managers. Also available as a private group course at your premises.<\/p>\n<h3 dir=\"ltr\">Included<\/h3>\n<ul dir=\"ltr\">\n<li>Illustrated training book, notebook and pencil<\/li>\n<li>CF Sanitation Tools: inspection checklist, skills register, work route template and feedback tracking sheet<\/li>\n<li>Training certificate<\/li>\n<li>Snacks<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-4 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\">\n<div class=\"wpb_wrapper\">\n<h4>Do you want to attend one of our training courses?<\/h4>\n<p>Here are the next available dates.<\/p>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column\">\n<div class=\"wpb_wrapper\">\n<p><strong>LONGUEUIL\u00a0<\/strong>(Mont\u00e9r\u00e9gie)<\/p>\n<\/div>\n<\/div>\n<\/div><\/div><div class=\"w-btn-wrapper align_justify\"><a class=\"w-btn us-btn-style_1\" href=\"https:\/\/cfsalubrite.com\/en\/calendar\/quality-control-and-employee-management-2026-10\/\"><span class=\"w-btn-label\">October 20, 2026<\/span><\/a><\/div><div class=\"w-post-elm post_image stretched\"><img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/cfsalubrite.com\/wp-content\/uploads\/Formation-Controle-de-la-qualite-et-gestion-des-employes-2-800x800.png\" class=\"attachment-large size-large wp-post-image\" alt=\"Training: Optimizing your role as a housekeeping manager\" srcset=\"https:\/\/cfsalubrite.com\/wp-content\/uploads\/Formation-Controle-de-la-qualite-et-gestion-des-employes-2-800x800.png 800w, https:\/\/cfsalubrite.com\/wp-content\/uploads\/Formation-Controle-de-la-qualite-et-gestion-des-employes-2-600x600.png 600w, https:\/\/cfsalubrite.com\/wp-content\/uploads\/Formation-Controle-de-la-qualite-et-gestion-des-employes-2-150x150.png 150w, https:\/\/cfsalubrite.com\/wp-content\/uploads\/Formation-Controle-de-la-qualite-et-gestion-des-employes-2-12x12.png 12w, https:\/\/cfsalubrite.com\/wp-content\/uploads\/Formation-Controle-de-la-qualite-et-gestion-des-employes-2-300x300.png 300w, https:\/\/cfsalubrite.com\/wp-content\/uploads\/Formation-Controle-de-la-qualite-et-gestion-des-employes-2.png 1080w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"Le gestionnaire d&rsquo;\u00e9quipe d&rsquo;entretien m\u00e9nager est le premier gardien de la qualit\u00e9. Il voit ce que le client voit, fait le lien entre la direction et le terrain, et donne...","protected":false},"author":1,"featured_media":31107,"parent":4367,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"Tribe__Tickets_Plus__Commerce__WooCommerce__Main","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"class_list":["post-4168","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - 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